Privacy Policy

Last Updated: [06.12.2025]

 

This Privacy Policy explains how TraviGo Guide LLC (“TraviGo Guide”, “we”, “us”, or “our”) collects, uses, shares and protects personal data in connection with the website www.travigoguide.com and our services.

 

By using the Website or submitting your information, you agree to this Privacy Policy.

 

1. Data Controller

 

The data controller responsible for processing your personal data is:

 

TraviGo Guide LLC

30 N Gould St Ste R

Sheridan, WY 82801, USA

E-mail: info@travigoguide.com

 

If local laws require, certain processing activities may be carried out jointly with our Turkish business partners or service providers.

 

2. Personal Data We Collect

 

We may collect the following categories of personal data:

 

- Identification and contact data: name, surname, e-mail address, phone number, country of residence, address.

- Travel-related data: planned travel dates, destination, purpose of trip, previous visa history, basic itinerary information.

- Document information: passport details, scans or photos of passport and ID, visa documents, travel insurance confirmations, reservation documents (where you choose to share them).

- Transaction data: services purchased, payment status, amounts, currency, date and time of purchase.

- Technical data: IP address, browser type, device information, pages visited, cookies and similar technologies.

 

You are not obliged to provide all requested data; however, without certain information we may not be able to provide the requested service.

 

3. Purposes and Legal Bases

 

We process personal data for the following purposes and legal bases:

 

- Service provision: to provide consulting and information services, respond to your inquiries, prepare document checklists and guide you through official portals.

- Contract performance: to process your orders, receive payments and deliver services you have purchased.

- Legal obligations: to comply with record-keeping, accounting, tax and anti-fraud obligations.

- Legitimate interests: to improve our services, prevent abuse and protect our rights.

- Consent: for certain optional activities (e.g. marketing communications) where required by law.

 

4. Payment Processing

 

Card payments made on our Website are processed by our contracted third-party payment service provider(s) (“Payment Provider”). When you submit your card details, this information is transmitted directly to the Payment Provider via an encrypted connection and is not stored on TraviGo Guide LLC’s servers.

 

TraviGo Guide LLC only receives limited transaction data from the Payment Provider (such as payment status, date, amount, and masked card details) for purposes such as bookkeeping, fraud prevention, chargeback handling, and customer support. The Payment Provider processes your payment data as an independent payment institution in accordance with its own privacy policy and applicable financial regulations.

 

By making a payment on our Website, you acknowledge that your card and payment data will be processed by the Payment Provider for the purpose of completing the transaction.

 

5. Data Sharing

 

We may share your personal data with:

 

- Service providers: IT, hosting, e-mail, form, analytics and payment processing providers;

- Business partners and consultants: where needed to deliver the specific consulting service you requested (for example, local partners assisting with a particular country’s procedures);

- Public authorities: where required by law, court order or to protect our legal rights;

- Affiliate networks and tracking providers: only in anonymized or pseudonymized form, where needed for commission tracking.

 

We do not sell your personal data.

 

6. International Data Transfers

 

Your data may be transferred to and processed in countries outside your country of residence, including the United States and European Economic Area, where our servers, service providers or partners are located.

 

Where required, we take appropriate safeguards (such as contractual clauses) to protect your data in accordance with applicable laws.

 

7. Data Retention

 

We keep your personal data only for as long as necessary for the purposes described in this Policy, including:

 

- The duration of our service relationship;

- Legal retention periods for accounting and tax records;

- Limitation periods for potential legal claims.

 

After these periods, data is deleted or anonymized.

 

8. Your Rights

 

Depending on your location and applicable law, you may have the right to:

 

- Access your personal data;

- Request correction (rectification) of inaccurate data;

- Request deletion (erasure) of your data, subject to legal limits;

- Object to certain processing activities;

- Withdraw your consent where processing is based on consent;

- Lodge a complaint with a supervisory authority.

 

You can exercise your rights by contacting us at info@travigoguide.com.

 

9. Cookies and Tracking Technologies

 

We use cookies and similar technologies to operate the Website, analyze traffic and improve user experience. For more details, please refer to our separate Cookie Policy, if provided.

 

10. Security

 

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, theft or alteration. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

 

11. Changes to This Policy

 

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates the latest version. Your continued use of the Website after changes become effective constitutes your acceptance of the updated Policy.

 

12. Contact

 

For any questions or requests regarding this Privacy Policy, please contact:

E-mail: info@travigoguide.com